Privacy Policy

Last updated: June 28, 2026

1. Who we are

Tony's Business Solutions is an Ontario, Canada business that provides follow-up systems, booking automation, missed-call text back, voice reception, review requests, nurture workflows, website support, invoice follow-up, payment collection workflows, pipeline cleanup, custom automations, and related services for trades and local service businesses.

Website: https://tonysbusinesssolutions.ca
Email: tony@tonysbusinesssolutions.ca
Phone: (705) 243-7767
Location: Ontario, Canada

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, business name, email address, phone number, and location.
• Booking information, such as requested meeting time, appointment details, and notes you choose to provide.
• Business information needed to scope or deliver services, such as services offered, business hours, service areas, lead sources, booking preferences, staff routing preferences, review links, website links, and workflow requirements.
• Communications you send to us by email, phone, forms, booking tools, SMS, social media, or other channels.
• Technical information from website visits, such as device/browser details, IP address, referral source, and basic usage data, where collected by hosting, analytics, security, or embedded third-party tools.
• Client-authorized lead/customer information processed inside automation workflows, such as names, phone numbers, emails, appointment details, call/SMS history, review request status, and follow-up status.

We do not intentionally collect sensitive financial, medical, government identification, or unnecessary personal information through this website.

3. How we collect information

We may collect information when you:

• Book a demo or appointment through our booking links.
• Call, text, email, or message us.
• Request a quote, demo, website build, automation build, or support.
• Use a client workflow we have built or manage, such as missed-call text back, booking, reminders, voice reception, review requests, or follow-up sequences.
• Visit our website or interact with links, embedded tools, social pages, or review links.

4. Why we use personal information

We use personal information for reasonable business purposes, including to:

• Respond to inquiries and provide customer support.
• Book demos, appointments, consultations, and service calls.
• Scope, build, test, launch, maintain, and improve automation workflows.
• Send appointment confirmations, reminders, follow-ups, review requests, and service-related messages.
• Manage client accounts, invoices, reporting, troubleshooting, and support requests.
• Improve our website, services, messaging, and customer experience.
• Meet legal, security, accounting, dispute-resolution, and compliance obligations.

5. Consent and electronic messages

By providing your information, booking a demo, contacting us, or using a workflow operated for one of our clients, you consent to the collection, use, and disclosure of your information as described in this policy.

For commercial electronic messages, including marketing emails or SMS messages, we aim to comply with Canada's Anti-Spam Legislation (CASL). Where required, messages will identify the sender and include a way to unsubscribe or stop receiving non-essential commercial messages. You can also contact us directly at tony@tonysbusinesssolutions.ca.

Transactional or service-related messages, such as appointment confirmations, reminders, support replies, or workflow updates, may still be sent when reasonably necessary to provide the requested service.

6. Third-party service providers

We may use third-party platforms to operate the website and deliver services. These may include booking, CRM, SMS, email, phone, voice AI, calendar, automation, analytics, invoicing, payment, hosting, review, and social media platforms.

Examples may include GoHighLevel/LeadConnector, calendar providers, email/SMS/phone providers, automation tools, accounting or invoicing tools, payment processors, website hosting services, Google services, Meta/Facebook, Instagram, and review platforms.

These providers may process information in Canada, the United States, or other jurisdictions where their systems or service providers operate. When information is processed outside Canada, it may be subject to the laws of that jurisdiction.

7. Client workflow data

When we build or manage workflows for clients, our client remains responsible for having the proper authority, consent, and legal basis to provide us with lead/customer information and to send messages through the workflow. Tony's Business Solutions uses that information to configure, operate, troubleshoot, and support the system according to the client's instructions and applicable law.

8. Disclosure of information

We may disclose personal information:

• To service providers who help us operate the website or deliver services.
• To clients, when the information relates to that client's leads, customers, appointments, workflows, or reports.
• When required by law, legal process, regulators, courts, or law enforcement.
• To protect our rights, safety, security, property, customers, clients, or systems.
• In connection with a business transaction, such as a merger, sale, financing, or transfer of assets, if applicable.

We do not sell personal information.

9. Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including service delivery, support, accounting, legal, security, and dispute-resolution purposes. Retention periods may vary depending on the type of information, client settings, platform settings, and legal requirements.

10. Safeguards

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. No website, platform, or method of transmission is 100% secure, so we cannot guarantee absolute security.

11. Access, correction, and withdrawal of consent

You may request access to your personal information, ask for corrections, withdraw consent where applicable, or ask questions about how your information is handled by contacting:

tony@tonysbusinesssolutions.ca

We may need to verify your identity before responding. In some cases, we may be unable to delete or stop using certain information if we need it for legal, security, accounting, dispute-resolution, or service-delivery reasons.

12. Cookies and tracking

Our website and third-party tools may use cookies, pixels, scripts, or similar technologies to operate the website, remember preferences, understand usage, improve marketing, or support embedded tools. You can adjust your browser settings to block or delete cookies, but some features may not work properly.

13. Links to other websites

Our website may link to third-party websites, booking pages, social media pages, review platforms, or client tools. We are not responsible for the privacy practices, content, or security of third-party websites.

14. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

15. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

16. Contact

For privacy questions or requests, contact:

Tony's Business Solutions
Ontario, Canada
Email: tony@tonysbusinesssolutions.ca
Phone: (705) 243-7767