Terms of Use

Last updated: June 28, 2026

1. Agreement to these Terms

These Terms of Use apply to your use of https://tonysbusinesssolutions.ca and any related pages, content, forms, booking links, contact options, demos, and online materials operated by Tony's Business Solutions.

By using the website, booking a demo, contacting us, or accessing our content, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website.

2. Who we are

Tony's Business Solutions is an Ontario, Canada business that provides practical follow-up systems and automation services for trades and local service businesses, including missed-call text back, booking calendars, appointment reminders, voice reception, review requests, lead nurture, website support, invoice follow-up, payment collection workflows, pipeline cleanup, custom automations, and related support.

Email: tony@tonysbusinesssolutions.ca
Phone: (705) 243-7767
Location: Ontario, Canada

3. Website information only

The content on this website is provided for general informational and marketing purposes. It does not create a binding offer, professional advice, legal advice, financial advice, accounting advice, or a guarantee of service availability, pricing, timelines, or results.

Service details, tiers, setup fees, monthly pricing, included features, and add-ons may change at any time. Any final service scope, pricing, payment terms, start date, responsibilities, and deliverables should be confirmed in writing.

4. Booking demos and contacting us

When you book a demo, call, email, text, or message us, you agree to provide accurate information and to use those channels for legitimate business inquiries. Booking a demo does not guarantee that we will accept you as a client or that a specific service will be available for your business.

5. Services and third-party platforms

Many services provided by Tony's Business Solutions rely on third-party platforms, including CRM, booking, phone, SMS, email, calendar, voice AI, automation, review, invoicing, payment, website hosting, analytics, and social media tools. These platforms may have their own terms, policies, fees, limits, outages, compliance requirements, and account rules.

You are responsible for reviewing and complying with any third-party terms that apply to platforms connected to your business. We are not responsible for outages, pricing changes, account restrictions, deliverability issues, API changes, data loss, service limitations, or policy changes caused by third-party providers.

6. No guarantee of results

Automation can help businesses respond faster, reduce manual follow-up, organize leads, send reminders, request reviews, and improve consistency. However, Tony's Business Solutions does not guarantee:

• More leads, bookings, customers, revenue, profit, reviews, or sales.
• Specific reply rates, booking rates, show rates, review rates, or close rates.
• That every call, message, lead, appointment, reminder, or workflow step will be captured, delivered, or completed without error.
• That third-party platforms will remain available, affordable, compliant, or unchanged.

Business results depend on many factors outside our control, including your offer, reputation, pricing, market, staffing, response quality, ad spend, call volume, sales process, customer service, and platform performance.

7. Client responsibilities

If you become a client, you are responsible for:

• Providing accurate business information, service details, hours, contact details, pricing rules, appointment rules, staff routing preferences, and review links.
• Reviewing and approving workflow messages, scripts, voice prompts, automations, and settings before launch where requested.
• Having the proper authority, consent, and legal basis to contact your leads, customers, prospects, and staff.
• Complying with applicable laws, including privacy laws, Canada's Anti-Spam Legislation (CASL), telecommunication rules, platform policies, advertising rules, and industry-specific requirements.
• Monitoring your business communications, appointments, CRM, phone, calendar, email, and SMS channels after launch.
• Promptly telling us about errors, missed messages, incorrect routing, wrong business information, urgent changes, platform problems, or compliance concerns.

8. Consent for SMS, email, calls, and automated messages

If your workflows send SMS, email, calls, voicemail, AI voice, review requests, reminders, or other electronic messages, you are responsible for ensuring those communications are lawful and properly authorized. This includes having consent where required, identifying the sender, avoiding misleading content, honouring unsubscribe/stop requests, and keeping contact lists clean.

We may help configure workflows, but you remain responsible for the contacts, lists, message approvals, business claims, and use of your accounts.

9. Payments, fees, and subscriptions

Prices listed on the website are for general reference and may change. Taxes, platform fees, phone/SMS usage, email usage, domain fees, hosting fees, app fees, payment processor fees, third-party subscriptions, or other costs may be separate unless specifically included in writing.

Any refunds, cancellations, payment timing, late fees, paused services, renewals, or termination terms should be confirmed in a separate written agreement, invoice, proposal, or service terms.

10. Acceptable use

You agree not to use the website, services, or workflows to:

• Send spam, unlawful messages, misleading claims, phishing, malware, harassment, threats, or abusive content.
• Collect, upload, or process personal information without proper authority or consent.
• Violate privacy laws, CASL, platform policies, intellectual property rights, or any applicable laws.
• Interfere with website security, platform security, or service operation.
• Misrepresent your business, services, pricing, approvals, reviews, or customer relationships.

We may refuse, pause, or terminate work if we believe a requested use is unlawful, risky, misleading, abusive, or violates third-party platform policies.

11. Intellectual property

The website, branding, copy, graphics, layout, service descriptions, and original materials created by Tony's Business Solutions are owned by Tony's Business Solutions or its licensors and may not be copied, reproduced, modified, distributed, or used without permission, except as allowed by law.

Client-specific workflows, templates, automations, prompts, scripts, and materials may be subject to separate ownership or licence terms agreed in writing. Unless otherwise agreed, Tony's Business Solutions may reuse general know-how, methods, workflow structures, templates, and non-confidential system patterns developed through its work.

12. Privacy

Your use of the website and services may involve the collection and use of personal information. Please review our Privacy Policy for more information.

13. Third-party links

The website may link to third-party websites, booking pages, social media pages, review platforms, software tools, or client systems. We do not control and are not responsible for third-party content, policies, security, availability, fees, or practices.

14. Limitation of liability

To the maximum extent permitted by law, Tony's Business Solutions will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost leads, lost data, lost goodwill, business interruption, platform outages, message delivery failures, missed appointments, or third-party service issues.

To the maximum extent permitted by law, any liability arising from the website or services will be limited to the amount you paid directly to Tony's Business Solutions for the specific service giving rise to the claim in the three months before the claim arose.

15. Disclaimer

The website and its content are provided on an "as is" and "as available" basis. We do not promise that the website will be uninterrupted, error-free, secure, current, or free from harmful components. We may update, remove, or change website content at any time.

16. Indemnity

You agree to defend, indemnify, and hold harmless Tony's Business Solutions from claims, losses, damages, liabilities, costs, and expenses arising from your use of the website or services, your business communications, your violation of these Terms, your violation of law, your misuse of personal information, or your violation of third-party rights or platform policies.

17. Governing law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes will be handled in the courts located in Ontario, unless applicable law requires otherwise.

18. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the website after changes are posted means you accept the updated Terms.

19. Contact

For questions about these Terms, contact:

Tony's Business Solutions
Ontario, Canada
Email: tony@tonysbusinesssolutions.ca
Phone: (705) 243-7767